SEN to Host Four-Day November Business School

CHARLOTTE — SEN Design Group, the Charlotte, NC-based buying group and business education resource, has begun accepting registrations for its industry-specific Business School, to be held in-person Nov. 8-11 at theMART in Chicago.

The four-day event, sponsored by Custom Wood Products and Bridgewood Cabinetry, is aimed at empowering owners and executives in the kitchen and bath industry with business management tools aimed at growing their businesses, according to SEN.

“The Business School is the kitchen and bath firm owner’s opportunity to move the needle in their organizations. It’s a truly transformational, poignant program that brings industry owners and partners to the next level,” said Dan Luck, SEN Design Group’s senior v.p.

“The program covers critical topics to maximize returns, master financials, leverage marketing strategies, improve personnel relations and implement proven methods to quickly and profitably grow kitchen and bath businesses,” Luck said.

According to SEN Business School, attendees “will develop strong strategic planning skills and learn how to manage business financials, build a successful commission system, learn how to forecast sales, create an effective pricing formula, increase profits, build a powerful sales team, win bank financing requests, develop a three-year budget and more.

Additional information can be obtained by visiting www.SENDesignGroup.com.

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New CA Law Requires Use of ‘Lead-Free’ Plumbing Fixtures

ONTARIO, CA — A new plumbing code signed into law in California will mandate strict new limits on the manufacturing and sale of plumbing fixtures that leach lead, a toxin that has been tied for decades to drinking water, state officials announced.

California Gov. Gavin Newsom last week signed into law AB 100, legislation that establishes new lead leaching standards for the state, according to the International Association of Plumbing and Mechanical Officials (IAPMO), an organization that coordinates the development and adaptation of plumbing, mechanical, swimming pool and solar energy codes in the U.S. and abroad.

The new law, effective Jan. 1, 2023, prohibits the manufacturing and sale in California of any plumbing fixture, fitting or faucet that does not meet NSF/ANSI/CAN 61-2020, the IAPMO said. The law also requires that product packaging and labeling of any device that’s intended to convey or dispense water for human consumption must indicate compliance with the “lead-free” standard.

“AB 100 will help reduce the risk of lead exposure in the built environment through certified, ‘lead-free’ endpoint devices,” said Robyn Fischer, director of government relations for the Ontario, CA-based IAPMO. “This new law will complement the larger-scale efforts underway to help protect Californian’s water infrastructure and underscores the state’s commitment to uphold public health and safety.”

“We’re grateful that California’s new law promotes the industry standard for lead reduction, so that drinking water fixtures and faucets are accurately labeled,” added Tom Palkon, IAPMO’s executive v.p.

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Continued Growth Forecast for U.S. Building Products

INDIANAPOLIS — The U.S. building products market will continue building on its “exponential growth” of the past two years, gaining an additional 2.9% from 2023 through 2025, with the professional sector increasing by 4.6%, according to a newly released forecast by the Home Improvement Research Institute (HIRI).

The Indianapolis-based HIRI predicted that the total U.S. building products market will increase by 13% in 2021 over the previous year, with the professional sector growing by 18.2%. The total building products market is forecast to grow an additional 2.3% in 2022, with the professional sector growing by 7.1%, HIRI added.

“The home improvement industry had explosive growth during the coronavirus pandemic, due primarily to DIY projects, but that may now be driven by pros,” said HIRI Research Director Matthew Craig, adding that growth in the DIY sector is expected to decline as an overall share of home improvement product sales in 2022, since “many homeowners completed planned projects throughout this year and the last.”

However, growth “will continue further in the professional products market as COVID-19 restrictions ease and projects put on hold resume, HIRI said.

“The strong home improvement outlook provided by pandemic behavior has been given new life by improved employment gains, increased access to vaccinations and additional stimulus measures,” said HIRI. “A continuing strong economy suggests that spending (in the professional sector) will improve, as households feel more comfortable with contractors in their home.”

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LX Hausys America Unveils New Brand Identities

CHICAGO – LX Hausys America Inc. unveiled new brand identities for its  HIMACS Solid Surface and Viatera Quartz Surface brands, and a new brand identity for its resilient floorcovering line of products, HFLOR, at NeoCon last week. The new brand identities reflect the company’s name change this summer from LG Hausys America to LX Hausys America.

The new name is a result of the company’s position within the recently established LX Holdings Corp. The holding company is a globally diversified organization recently spun off from LG Group, the South Korean multinational conglomerate best known for its advanced consumer electronics.

Concurrent with the name change, the company introduced a new logo. It pays homage to the company’s roots, looks to the future and embodies the organization’s management philosophy: “Link to a sustainable future.” Of significance, the “X” within the LX Hausys logo is intersected with an ascending diagonal line, which is a visual representation of the company accelerating into the future, notes the firm.

An ascending diagonal line is now found within each brand logo. This subtle design treatment creates a unified look between the company and its three brands, the company continues. It also ensures the company’s mission for creating a more sustainable future is consistently visually represented across its portfolio of brands.

 

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RSI Acquires Beck/Allen Cabinetry

ST. LOUIS, MO – RSI Kitchen & Bath President and CEO Megan Bittle has announced the expansion of the RSI portfolio of offerings with the acquisition of Beck/Allen Cabinetry in advance of company President Mike Beck’s planned retirement.

“It has been an honor and a privilege to lead Beck/Allen through times of tremendous growth, as well as challenging economic downturns that tested our team,” said Beck. “To have had a role in taking Beck/Allen from meager start-up to becoming the sought-after player in the cabinet space that it is has been both gratifying and humbling. A succession plan was extremely important as we looked to the future, and we’re confident that the company and our employees will be in trusted and forward-thinking hands with Megan at the helm.”

Founded in the year 2000 by Mike Beck and Lee Allen, Beck/Allen began as a wholesale cabinet company catering solely to home builders and remodelers in the St. Louis area. Over two decades, the company evolved in both product lines and capabilities, earning the respect and business of leading trade professionals including designers and architects.

“I believe that to exist in our industry 20 years from now, you must be thinking of strategic alliances, and Beck/Allen represents a complementary segment of the kitchen and bath industry in St. Louis,” says Bittle. “There is so much growth potential in the St. Louis market that acquiring a local business with strong ties to the community and not having to look outside of this market was incredibly intriguing. Our cultures and customer bases meld so well that I saw an opportunity to grow RSI over the next 10 years.”

Moving forward, Beck/Allen Cabinetry will be referred to as a “division of RSI Kitchen & Bath”.

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Wetstyle Opens New Showroom

Saint-Bruno-de-Montarville, Canada – WETSTYLE, a Canadian manufacturer of premium-quality bath fixtures and furnishings for the North American market, has opened its newly constructed showroom to architects, designers and the general public for the first time.

Beginning May 1, 2021, customers are welcome to view WETSTYLE’s product line at its new corporate showroom, with social distancing practices in place. The 11,600-sq.-ft. showroom, located in Saint-Bruno-de-Montarville, on Montreal’s South Shore, will be open by appointment only during showroom hours, from 9:30 a.m. to 5 p.m., Tuesday through Friday.

“We are very proud to welcome customers to this facility, which was designed to showcase our values as a brand,” says Mark Wolinsky, president of WETSTYLE. “We look forward to showing local specifiers and customers what we do.”

The showroom exhibits 19 bathtub models, nine furniture collections and more than 30 sink models to choose from, many featuring WETSTYLE’s proprietary WETMAR BiO material, recognized by GOOD DESIGN for Green Innovation as the industry’s first recipe for soy and mineral stone used in the fabrication of composite bath fixtures. Among the WETSTYLE products on display are the Stelle Vanity collection, Mood bathtub and Feel shower bases, all recipients of GOOD DESIGN awards.

Designed by Atelier Moderno, and recipient of the Grands Prix du Design 2020 award, the showroom is filled with distinct and intimate spaces, each highlighting an individual product. The contemporary space features non-obtrusive walls that isolate each product zone in vignette-like fashion, invoking sentiments of environments reflective of the products in use. Atmospheric lighting sets the mood of each product zone via strips and spotlights, reflecting off of a porcelain floor with marble-esque qualities that embrace the sophistication of the company’s high-end, handcrafted, made-to-order products.

“The showroom is the face of our beautiful finished products, and we have succeeded in creating a space that captures the essence of that beauty,” adds Wolinsky. “It’s also a vehicle for exhibiting the tremendous level of detail, craftmanship and passion invested in the making of our award-winning products.”

Ensuring a safe environment

With the health and safety of its clients and employees as a top priority, the WETSTYLE showroom strictly adheres to all government guidelines in respect to COVID-19 protocols. As of May 1, the facility will welcome customers up to a maximum of five people per designated appointment time.

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Fantini Calls for Awards Entries

New York – The Fantini Design Awards, an annual competition presented by Fantini USA, has opened its competition with a call for entries through October 29, 2021. The competition, celebrating its fourth year, celebrates the best of North American design inspired by water. Fantini invites all architects, designers and developers to submit their eligible projects for consideration.

Seven projects will be selected as winners by a panel of judges, and one representative per winning project will receive a four-day, all-expenses paid trip this fall to Casa Fantini/Lake Time resort, designed by Piero Lissoni at Fantini’s headquarters in Pella, Italy.

Qualifying Projects should:

Be either a Completed or a Future project

  • Be completed after January 1, 2019 and no later than October 29, 2021
  • Be located in the U.S. or Canada
  • Be documented with high-resolution, professional photography (Completed Projects) OR a sketch, rendering and/or floor plan (Future Projects)

Completed Project Requirements

  • Fit in one of the categories: Residential or Commercial
  • If Residential, the Project must have at least:

    One master bathroom with five or more Fantini fixtures (including faucets), OR
    two or more bathrooms with at least three Fantini fixtures (including one or more faucets) in each

  • If Commercial, Fantini branded products must have been used in the Project.

Future Project Requirements

  • Project must be under construction, meaning that the construction works have begun on-site in the U.S. or Canada but are not yet completed.
  • Must fall into one of the following two categories:
    Residential, provided it will install Fantini fixtures in two or more bathrooms; OR Commercial, provided that Fantini branded products will be used in the Project.

Project entries will be judged by Kendra Jackson, deputy editor, AZURE magazine; Olivia Hosken, Style and Interiors writer for Town & Country, and Alessandro Munge, founder and design director for Studio Munge.

All submissions must be received by October 29th, 2021 at 11:59 pm EST.

For additional information, visit https://fantinidesignawards.squarespace.com/

 

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The Invisible Workplace Crisis

There’s little doubt that COVID-19 has radically transformed the residential remodeling, housing and kitchen/bath landscape.

For one thing, remodeling demand is reportedly at record highs, with both short- and long-term forecasts overwhelmingly positive. At the same time, new lifestyles emerging as byproducts of the global pandemic are proving responsible for the current mindset driving home design, product preferences and consumer purchases. Homes have literally been transformed, doubling in many cases as offices, schools, playgrounds and multi-generational residences. Wellness, sanitization, biophilic design and an emphasis on outdoor living have become more pronounced than ever. Multi-functional kitchens and eco-inspired baths remain high on the list of remodeling projects favored by homeowners.

But there’s more to the impact of the coronavirus than simply that.

Businesses on every rung of the product-distribution chain have been forced in the past 18 months to essentially reinvent themselves, implementing virus-mitigation strategies ranging from masking and showroom protocols to an increased emphasis on remote employees and digital-connectivity tools. Product costs have risen sharply, while labor shortages have been exacerbated and supply chain disruptions continue to result in project delays. Home prices have also spiked amidst shrinking inventories and a pronounced flight from the cities.

And now there’s yet another COVID-related issue that’s increasingly impacting the residential construction trade: the profound impact that the public-health crisis is having on workplace mental health.

Indeed, throughout the months-long pandemic, employees and business owners alike have faced an unprecedented confluence of issues threatening their physical and mental wellbeing. Routines have been disrupted, relationships strained, fears heightened over personal health and the health of loved ones. Feelings of isolation have led, in many cases, to a pervasive sense of loneliness and vulnerability. Anxiety, uncertainty, depression and stress have similarly taken a toll. While many remote employees are handling the disruptions well, others miss the sense of connectedness they had once in offices, factories and showrooms.

The subject of workplace mental health has been thrust into the public spotlight in recent months, particularly now that the nation is experiencing a resurgence of the coronavirus amidst contentious differences regarding issues like masking and vaccinations. And now, with no end to the pandemic seemingly in sight, many people are experiencing a sense of “horizonlessness,” the lack of a firm reference point regarding the future, as well as a sense of déjà vu regarding potential job losses and business closures.

All of this has had a cumulative effect. Indeed, workplace mental health is being described by experts as an “invisible crisis” that has yielded a palpable rise in chronic pain, fatigue, substance abuse, loss of productivity and suicide.

It has also yielded, thankfully, some decisive action.

The National Association of Home Builders, for example, is actively attempting to change the culture regarding mental health awareness by providing resources tailored to employees and business owners in the residential construction trade. As evidence, the NAHB recently launched a multi-faceted initiative focused on helping business owners support healthy work environments and turn mental health awareness into action. As part of that effort, the NAHB partnered with other trade groups and mental-health experts to develop specific tools for business owners to learn more about employee wellbeing, help eradicate the stigma associated with mental illness, and encourage employees to utilize the resources available to help navigate this complex, sensitive issue.

This effort is more than simply commendable. Indeed, it should serve as a model for others.

Business leaders and industry trade associations have an important role to play when it comes to balancing worker health with the ROI that can be realized by focusing on wellness through the lens of lower healthcare costs, reduced absenteeism and increased productivity.

Corporate management should fully understand why mental health is essential to the success of their companies. They should also understand how they can be proactive in incorporating mental health into a company culture that prioritizes the wellness of employees as much as it does revenue and profits.

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My Phone is Ringing, and This is Why

I am frequently contacted by business owners who are dissatisfied with their digital marketing efforts. The number one reason I hear time and time again is “My phone isn’t ringing.” The owners want more customers, and their marketing efforts are not achieving that goal.

I have pinpointed three categorical reasons this disconnect occurs. If you are spending money on digital marketing and your phone isn’t ringing, read on for a guide to garner more customers. As an advocate for businesses, my hope is to empower owners with educational insight from independent sources so they can make informed decisions with confidence.

Reason #1: Agencies Selling the Work Wanted

To understand the business/agency disconnect, we must explore the typical marketing agency business model. Most are structured around a staff that includes website builders, social media marketers, graphic designers and copywriters who often work on search engine optimization as well. The website builders are project oriented and need an ongoing supply of work to justify their pay. Conversely, the social media work is typically ongoing.

The most common occurrence I see is building an entirely new website for a client when a less expensive update would suffice. If a website builder is needing new work, unscrupulous agencies will begin pitching websites to all their prospects, and statistically they will get work. I personally discovered one agency that designed a website template programmed to increase additional billings and work. They created internal coding on the website that overrides automatic search engine optimization (SEO) from working so they could bill for SEO work separately after the website build. I had the uncomfortable task of informing the client of my discovery and the cost of re-coding the website.

Green Light: An agency that produces documented reporting that shows your website needs SEO work and provides a market share report that demonstrates a deficiency in your website visitors compared to your competitors visitors is an indicator they have the expertise and have done research to support the suggestion. Reporting that clearly shows the deficiencies that need correction is a good sign.

Red Light: When the agency relies only on the visual appearance of the website, or wants to produce a website that is photography based with no supporting analysis of your site. Websites that serve as a photo album with little or no written content will not increase new visitors from Google searches.

Hint: You can check your website’s SEO score for free on many websites. This one scores on a scale of 100: https://www.seobility.net/en/seocheck/. This is the perfect tool to utilize to double check agency website work for integrity. This tool (or a similar third party) should also serve as a deliverable to achieve prior to final payment for website work.

Hint: If you are rebuilding your website, insist on an Americans with Disabilities Act (ADA) compliant website. This ensures disabled visitors can access all the information. Websites are legally required to be ADA compliant; additionally, ADA-compliant websites are more SEO friendly, as the requirements of ADA and SEO overlap. Following is a link to a free ADA website checker: https://wave.webaim.org/

Reason #2: Owners Believe Digital Marketing is a Finite Process

Digital marketing is an ongoing process of pivoting with the additions of experiences on social media. Instagram Live video feeds and Facebook Business Suite are a few of the latest 2021 additions. Additionally, building traffic to a website is an ongoing process of deliberate growth dictated by Google, Bing and others. All of these show your content based on algorithmic updates that change how they choose, and who to show, your content. To add to the complexity, your competitors are actively adding content to drive visitors in tandem.

I demonstrate this to clients by showing them their market share of the products they offer, as it is an effective benchmark. For example, the search terms “cabinet hardware” and “kitchen cabinet hardware” total 124,000 per month. If your website generates 4,000 monthly visitors, you have 3% of the total market. By showing this data in numerical form, it speaks a language most owners can understand and they can then develop a budget. After a website is built, there is work to be done on the SEO side, digital advertising, or both, to drive people to it.

Red Light: Business owners who think a website just needs to exist to increase visitors, or they sporadically post on social media with no brand campaign.

Green Light: Professionals who have market share reports to determine the growth potential and the credentials to grow, and will supply references for website SEO initiatives. Social media posting plans that encapsulate more than one post type, ie: Stories, videos AND Feed posts.

Hint: Consistent Blog Posting is the perfect vehicle to connect with your customers and provide new content that search engines want.

Reason #3: The Marketing is Lacking

Targeting the correct audience is easier than ever with the amount of demographic and geographic data that every digital platform collects. When advertising on Google, Bing or social media, the success is in the details. If you are spending on digital advertising, you need to be guided by the reporting that shows the success rate by your audience demographics and geographical location. If your phone is not ringing, dig deeper into who exactly is being targeted to view the ads and adjust it accordingly.

Hint: Request reporting that shows the detail of the audience, the platforms the ads were shown on and the geographic locations.

A consistent brand identity provides consumers with the confidence of knowing the caliber of your products and the service associated with it. Does your social media brand mirror your website and printed collaterals? Does the customer experience stand up to the message? Are your employees educated on your brand identity? Having a solid, well-defined brand identity that clearly demonstrates your unique value is crucial. It ensures the customers are receiving the brand experience they expect.

Hint: Train your employees to ask customers qualifying questions. How did you find us? How was your first experience with us? How can we improve?

Savvy business owners view marketing as an extension of their business, and managing it with loyal partners and a staff that is accountable is a pathway to success. Trust your gut if there is any hesitation on your part and educate yourself with the help of third-party consulting when needed. Digital marketing is complex and is a powerful tool to grow your business, and make your phone ring.

Denise Grothouse has an extensive background in international business, branding and marketing. She specializes in digital and social platforms and integrating them with traditional marketing and branding strategies. No stranger to the kitchen and bath industry, she is best known for her work as chief brand officer of Grothouse, Inc., and is the current president of the marketing firm Perfect Six.

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Nicholas Vanderhovel

An innovator not only because of his designs but in what it means to be a professional designer and how that translates into a design experience for clients, Nicholas Vanderhovel is one of the youngest designers in the country to have achieved his Certified Master Kitchen and Bath Designer from the NKBA. Vanderhovel, CMKBD, CAPS, CLIPP, the owner and designer of Kitchen NV, in Pinckney, MI, achieved the certification at age 32 and is said to be one of only a handful of people in Michigan with the title.

The designer is a purist when it comes to function and aesthetics and curating a space. He has worked on every side of design – from installation to drawing to material selection – in order to anticipate client needs and educate them.

Vanderhovel believes that luxury doesn’t have to be unobtainable. Rather, luxury has to do with how a person is treated and whether that person’s needs are met. He always wants a client to leave with that feeling, and that is what has led him on his quest for knowledge, reaching out to other leaders in the industry to learn more, and working with manufacturers to improve processes and products. He is dedicated to mentoring others, as well.

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